Last updated: 8 January 2026
At INVENZA, we are committed to delivering high-quality tactical apparel and providing clear, fair customer service. This policy explains when returns are accepted and how refunds are processed in accordance with UK consumer protection laws and applicable international regulations.
INVENZA Mission Guarantee
• 30-Day Returns on unused items
• Free replacement for damaged or incorrect orders
• Secure checkout and protected payments
• Fast shipping with tracking provided
Our goal is to make every order a successful mission.
1. Your Legal Rights
Nothing in this policy affects your statutory rights.
Under the UK Consumer Rights Act 2015, customers are entitled to remedies if goods are:
• Faulty
• Damaged during delivery
• Not as described
• Not fit for their intended purpose
If this occurs, you may be entitled to a repair, replacement, or full refund.
2. 30-Day Return Policy
Customers may return unused and unopened items within 30 days of delivery for a refund.
To be eligible for a return:
• The item must be unused and unworn
• The item must be unwashed
• The item must be in its original packaging
• The item must be in resellable condition
Items showing signs of wear, washing, alteration, or damage may not qualify for a refund.
3. Made-to-Order Products
Many INVENZA products are printed on demand, meaning they are produced specifically for each order.
Returns for these items are accepted only if they meet the conditions above and remain unused and unworn.
We strongly recommend reviewing the size guide before purchasing to ensure the best fit.
4. Damaged, Defective, or Incorrect Items
If your order arrives:
• Damaged
• Defective
• Incorrect
• Significantly different from the product description
Please contact us within 30 days of delivery so we can resolve the issue.
We will offer one of the following solutions:
• A replacement item, or
• A full refund
In these situations, INVENZA will cover all return shipping costs.
5. Size Confidence
We understand that ordering clothing online can sometimes be challenging.
To help ensure the best fit:
• A size guide is provided on product pages
• Items may be returned within 30 days if unworn and in original condition
6. How to Request a Return
To request a return or report a problem with your order, contact us at:
Email: [email protected]
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the product (required for damaged or defective items)
Do not return items without contacting us first. We will provide return instructions and the correct return address.
7. Return Shipping
For standard returns:
• Customers are responsible for return shipping costs
For returns due to:
• Faulty items
• Damaged products
• Incorrect items sent by us
INVENZA will cover the return shipping cost.
8. Refund Processing
Once your returned item is received and inspected:
• Refunds will be issued to the original payment method
• Processing typically takes 7–14 business days
Shipping fees are non-refundable, unless the return is due to a product fault or shipping error.
9. Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour, or product, we recommend placing a new order once your return has been processed.
10. Order Processing
Orders are typically processed within 1–3 business days.
Because many INVENZA products are printed on demand, production may take a short time before shipping.
Once shipped, you will receive tracking information by email.
11. Shipping Information
Standard UK shipping:
£4.99 delivery fee
Free shipping on orders over £50
Delivery times may vary depending on location and carrier conditions.
International shipping may take longer depending on customs processing and local delivery services.
12. Non-Returnable Items
The following items cannot be returned unless faulty or damaged:
• Used or worn clothing
• Washed or altered items
• Personal or hygiene products
• Digital products once delivered
• Items marked Final Sale
13. Contact Information
If you have questions regarding returns, refunds, or your order, please contact:
INVENZA
Email: [email protected]
Website: https://invenza.co.uk
Our support team will respond as quickly as possible to assist with your request.