🧾 Orders & Payments
How do I place an order?
Simply select your product, choose your size and options, add it to your basket, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major debit and credit cards as well as secure online payment methods shown at checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted, secure payment gateways. We do not store your payment details on our servers.
🚚 Shipping
How long does delivery take?
Orders are processed within 1–2 business days.
UK delivery typically takes 3–7 working days after dispatch.
Total estimated delivery time: 4–9 working days.
How much does shipping cost?
UK shipping is £3.99.
Free shipping on all orders over £75.
Do you ship internationally?
Currently, we ship within the United Kingdom. International shipping options will be added soon.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number by email.
🔁 Returns & Refunds
What is your returns policy?
You may return a product within 14 days of delivery under UK consumer law.
Returns are accepted only for faulty, damaged, or incorrect items.
How do I start a return?
Contact our support team at [email protected] with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Refunds are processed within 7 days after we receive and inspect the returned item.
👕 Products & Sizing
Do your items fit true to size?
Yes. All apparel is designed to fit true to size.
If you prefer a relaxed fit, we recommend sizing up.
Where can I find the size guide?
Each apparel product includes a “View Size Guide” link directly on the product page.
What materials do you use?
Our apparel is made from premium, breathable fabrics, including 100% Airlume combed and ring-spun cotton for most T-shirts.
🧼 Care Instructions
How should I wash my apparel?
- Machine wash cold
- Turn inside out
- Tumble dry low
- Do not iron directly on printed designs
🏷️ Account & Support
How do I contact customer support?
You can reach us at:
Email: [email protected]
or via the Contact Us form on our website.
Where is Invenza based?
INVENZA
21 Shervage Court
Bridgwater, Somerset
TA6 4LR
United Kingdom
🛡️ Trust & Security
Is Invenza a legitimate business?
Yes. Invenza is a UK-based business operating in full compliance with UK consumer protection and e-commerce regulations.
How do you protect my personal data?
We follow strict UK GDPR & EU GDPR privacy standards. Full details are available in our Privacy Policy.